# TONNIC AI Agency

> AI agents that integrate with the systems you already run. Voice, chat, and automation built into your CRM, dispatch, ATS, ticketing, and billing. We build it inside your environment, you own it. The AI handles intake; your team handles the relationship.

## What we build (four pillars)

- **AI Voice Agents** — 24/7 inbound and outbound voice agents on Retell, Vapi, and Twilio. Integrated with your scheduling, CRM, dispatch, and ticketing. Retell Gold Certified Partner.
- **AI Chatbots** — conversational chatbots for web, WhatsApp, Facebook Messenger, and Instagram. Trained on your business, escalated to humans when it matters.
- **Automation & Integrations** — n8n-orchestrated workflows that connect your CRM, ATS, scheduling, dispatch, and billing. Off-the-shelf where it fits, custom code where it does not. Includes document processing for handwritten and scanned documents (LLM-driven OCR).
- **Web & App Development** — full-stack web apps and mobile experiences. Real software, built to scale. PriceHive.app and Voicemail.Work are products we built end-to-end.

## Products we ship and operate end-to-end

These are not portfolio screenshots; they are live products with real users, built and operated by TONNIC.

### PriceHive.app — community-powered grocery price comparison

- Live at https://pricehive.app — tens of thousands of prices submitted, fourteen-thousand-plus distinct products tracked, thousands of stores across hundreds of cities.
- Three submission paths: manual entry, camera-based barcode scanning (with auto-fill from Open Food Facts), and AI receipt OCR that extracts every line item from a scanned receipt for bulk submission.
- Receipt OCR runs through a multi-provider AI pipeline with cost-vs-accuracy tuning across leading vision models.
- Daily algorithmic recalculation of confidence (0–5 stars) and freshness (Fresh/Recent/Stale) across the entire price database, no manual intervention.
- Tier-weighted community trust scoring: New → Regular → Trusted → PowerUser, with confirmations counting more from higher-tier users and time decay on older confirmations.
- Reputation, badges (Scout, Hunter, TrendSetter, Investigator, Hero), public leaderboards, public profile pages.
- Smart shopping lists with four route-optimisation modes (Best Overall, Single Store, Multi-Store, Convenience) that honour distance constraints.
- Full admin and moderation tooling, sales feed, editorial blog, continuous releases.
- Demonstrates: AI document processing at production scale, daily automated intelligence, multi-channel UI (search/list/scan/lists/profiles), full operator tooling, continuous editorial layer.

### Voicemail.work — personal AI voicemail for individuals and solo professionals

- Live at https://voicemail.work with paying subscribers across the major US and Canadian carriers.
- The AI answers calls forwarded from the user's existing mobile number (no new device, no app on the call path) and holds a real, two-way conversation with the caller in a natural voice. It greets the caller in the user's name, captures what they wanted, and asks for a callback number.
- Real-time intelligence on every call: the AI classifies urgency during the conversation and triggers an automatic callback to the user within seconds when a genuine emergency is detected. Every call is also scored 1 to 10 for scam risk by blending caller language patterns, pressure tactics, and known fraud markers.
- Live Cal.com calendar negotiation on the Solopreneur tier: the AI checks live availability during the call, offers real open slots, and books the appointment before the caller hangs up.
- Multi-channel delivery within seconds of call end: email with summary, transcript, audio, callback number, urgency flag, and scam score on every call across all tiers. SMS for every call on Premium and Solopreneur; emergency SMS on Standard.
- Curated voice catalog (male, female, character) with tier gating, plus per-user assistant name, custom greeting, and (Solopreneur) business context the AI references in conversation.
- Carrier-aware setup wizard generates the right forwarding and disable codes per carrier, with edge cases (e.g. carriers that need their own voicemail disabled first) handled automatically. Embedded walkthrough video and downloadable vCard for clean caller ID.
- Privacy-by-design retention: audio recordings auto-delete after 30 days, caller content is not retained beyond delivery, and only anonymized metadata persists for the user's activity history.
- Three plan tiers, all sized for one phone and one human: Standard (default voice tier, emergency SMS), Premium (full voice catalog, SMS for every call, no in-greeting branding, priority support), Solopreneur (Cal.com booking, business identity referenced in conversation, character voices). Free trial with no card required, plan switches without proration during trial, cancel any time with end-of-cycle access. Multi-line teams are not a voicemail.work plan; they are a custom voice agent TONNIC builds and operates per engagement, with directories, routing, and CRM/calendar/dispatch integrations.
- Subscription billing across the plan tiers. Refer-a-friend program with automatic referral maturity tracking and credit minting. Dynamic offer resolution selects the right discount per customer and entry point. Fair-usage anomaly detection flags abusive patterns so the consumer plans stay priced for individuals.
- Full operator console: customer directory with search and filters, impersonation for support, per-customer plan overrides, voice catalog curation, coupon catalog, site-wide promo banner control, beta cohort sender, reports across usage, cost, financial health, and operational health.
- Demonstrates: real-time conversational voice agent, in-call intelligence (urgency + scam scoring + live booking), carrier-aware setup engineering, privacy-first architecture, full SaaS surface with admin and ops tooling, subscription product end-to-end.

## Workflow patterns we ship in production

- **Inbound Reception** — Voice agent (Retell) routes through n8n, looks up the caller in CRM, checks calendar availability, sends an SMS confirm, then live-transfers to a human with the caller's context already loaded.
- **After-Hours Triage** — Voice agent classifies emergency vs routine. Either live-transfers to on-call staff or captures voicemail, then emails a summary to the team.
- **Outbound Prospecting** — Trigger (cron or CRM event), n8n batches the leads, voice agent dials, captures outcomes, updates the CRM, and follows up via SMS.
- **Document Processing** — Email or upload triggers an n8n workflow. LLM extracts fields, validates them, writes back to the ATS, and queues anything missing for human review.
- **Multi-Channel Triage** — Inbound from web, SMS, or voice all route through the same agent logic, with channel-specific replies.

## Integration platforms in production

- CRM: HubSpot, Zoho CRM, Pipedrive
- Voice / Telephony: Retell, Vapi, Twilio
- Field Service / Dispatch: HousecallPro
- Recruitment / ATS: Zoho Recruit, Bullhorn
- Scheduling: Cal.com, TidyCal, Zoho Calendar, scheduler.tonnic.agency
- AI Models: OpenAI, Gemini, Claude
- Automation: n8n (self-hosted, the orchestration backbone)
- Data enrichment: Firecrawl, Apify, Geoapify (geocoding and service-area validation)
- Plus custom integrations to client-specific platforms (for example, Cargas Energy for one home services client).

## Commercial model

- **Build** — project work, fixed scope, deployed inside your environment. Initial deployment and new features later. No subscription, no lock-in.
- **Run** — monthly fractional AI Ops on what is already built. Daily monitoring, prompt tuning when real-world inputs surface drift, integration repair when other vendors break their APIs, model migration when ready, plan-headroom advice, compliance posture review. Not new features, not 24/7 emergency response, not SaaS access. We operate your environment.

## Industries we serve in production

- Healthcare staffing: voice screening, Bullhorn ATS sync, payroll prep, timesheet OCR.
- HVAC and home services: 24/7 voice receptionist, dispatch integration, SMS estimate follow-up.
- Real estate wholesaling: cold-call AI, lead qualification, CRM sync, appointment booking.
- Restaurant marketing tech: consumer voice outreach, VIP list management, deal redemption.
- Energy and utilities: customer phone lookup, account routing, service area validation.

## How we build (governance and privacy)

- Human in control. No autonomous decisions. Our agents collect and structure information; your team makes the calls.
- Scripted and structured. Every prompt, every script, every routing rule is defined by the business. Audit-ready by design.
- Consistent experience. Every caller gets the same questions in the same order. Fairness as a system property.
- Initiated by your system. Agents start work only when triggered by your CRM, ATS, dispatch, or webhook.
- Instant delivery to your environment. Results land in your systems immediately. No TONNIC-side database holding your data.
- No default retention. Voice and chat data is not stored on our infrastructure unless you explicitly opt in for QA. Default is processed-and-discarded.

## Contact

- Voice agent (24/7): 1-888-442-BUZZ (1-888-442-2899)
- Email: hello@tonnic.ai
- Book a meeting: https://cal.com/tonnic/30min
- Site: https://tonnic.agency

## Pages

- Homepage: https://tonnic.agency/
- Voice Agents: https://tonnic.agency/voice-agents
- Chatbots: https://tonnic.agency/chatbots
- Automation & Integrations: https://tonnic.agency/integrations
- Web & App Development: https://tonnic.agency/web-and-app
- Client reviews: https://tonnic.agency/reviews
- TONNIC Arcade: https://tonnic.agency/play
- Privacy: https://tonnic.agency/privacy
- Terms: https://tonnic.agency/terms
- Cookies: https://tonnic.agency/cookies

## Client reviews

Each review on https://tonnic.agency/reviews was submitted directly by a client through a one-time tokenized link, then moderated before publishing. Reviews are not solicited copy. JSON-LD Review + AggregateRating + Organization schema is embedded on the page and on the homepage band.

## TONNIC Arcade

The TONNIC Arcade at https://tonnic.agency/play is a just-for-fun, four-game browser arcade we built alongside the agency work. It is a capability showcase — full canvas games, casual global leaderboards, mobile + desktop parity — not a service offering. Each game ships with a top-10 leaderboard backed by Postgres, an admin moderation panel, and an ASCII arcade-cabinet chrome wrapper.

- **Hive Defender** (https://tonnic.agency/play/hive-defender) — tap-to-swat wave defense. Hornets descend on the hive; click or tap to swat them.
- **Hive Rush** (https://tonnic.agency/play/hive-rush) — tap-to-flap endless flight. Skim flowers for pollen multipliers, avoid thorns and wasps.
- **Beeline** (https://tonnic.agency/play/beeline) — snake on a hex grid. Build the longest hive without crossing yourself.
- **Honey Heist** (https://tonnic.agency/play/honey-heist) — Vampire-Survivors-style auto-shooter survivor in a scrolling meadow. Pick weapons + passives from level-up cards; survive ten minutes.

The arcade exists to demonstrate end-to-end product work the same team applies to client builds.