# TONNIC AI Agency > AI agents that integrate with the systems you already run. Voice, chat, and automation built into your CRM, dispatch, ATS, ticketing, and billing. We build it inside your environment, you own it. The AI handles intake; your team handles the relationship. ## Production today (snapshot, April 2026) - 193 active workflows running for clients - 90 voice agents in production across 6 client accounts - 12,030+ inbound calls handled across the voice agent stack since July 2025 - 200+ hours of AI talk time, equivalent to 5-6 weeks of full-time CSR work that did not have to ring a phone - 55% of those calls live-transferred to a human with full caller context (name, address, problem, timing) already captured - 14% caller hung up or went to voicemail (we measure the floor) - 4% resolved on the call without follow-up - 1% emergency triage, warm-transferred immediately - 26% other outcomes including callbacks scheduled and intent captured for later - Numbers from production voice agents we built and operate for a multi-location service business client; identifying details anonymized. ## Trend (weekly call volume, anonymized client) - Feb 1: 2 calls. Mar 1: 275. Mar 8: 190. Mar 15: 231. Mar 22: 258. Mar 29: 385. Apr 5: 374. Apr 12: 309. Apr 19: 489 (peak). Apr 26: 276. - From a few calls a week in January to 250-500 a week in April. Steady production growth, not a marketing slide. ## What we build (four pillars) - **AI Voice Agents** — 24/7 inbound and outbound voice agents on Retell, Vapi, and Twilio. Integrated with your scheduling, CRM, dispatch, and ticketing. Retell Gold Certified Partner. - **AI Chatbots** — conversational chatbots for web, WhatsApp, Facebook Messenger, and Instagram. Trained on your business, escalated to humans when it matters. - **Automation & Integrations** — n8n-orchestrated workflows that connect your CRM, ATS, scheduling, dispatch, and billing. Off-the-shelf where it fits, custom code where it does not. Includes document processing for handwritten and scanned documents (LLM-driven OCR). - **Web & App Development** — full-stack web apps and mobile experiences. Real software, built to scale. PriceHive.app and Voicemail.Work are products we built end-to-end. ## Workflow patterns we ship in production - **Inbound Reception** — Voice agent (Retell) routes through n8n, looks up the caller in CRM, checks calendar availability, sends an SMS confirm, then live-transfers to a human with the caller's context already loaded. - **After-Hours Triage** — Voice agent classifies emergency vs routine. Either live-transfers to on-call staff or captures voicemail, then emails a summary to the team. - **Outbound Prospecting** — Trigger (cron or CRM event), n8n batches the leads, voice agent dials, captures outcomes, updates the CRM, and follows up via SMS. - **Document Processing** — Email or upload triggers an n8n workflow. LLM extracts fields, validates them, writes back to the ATS, and queues anything missing for human review. - **Multi-Channel Triage** — Inbound from web, SMS, or voice all route through the same agent logic, with channel-specific replies. ## Integration platforms in production - CRM: HubSpot, Zoho CRM, Pipedrive - Voice / Telephony: Retell, Vapi, Twilio - Field Service / Dispatch: HousecallPro - Recruitment / ATS: Zoho Recruit, Bullhorn - Scheduling: Cal.com, TidyCal, Zoho Calendar, scheduler.tonnic.agency - AI Models: OpenAI, Gemini, Claude - Automation: n8n (self-hosted, the orchestration backbone) - Data enrichment: Firecrawl, Apify, Geoapify (geocoding and service-area validation) - Plus custom integrations to client-specific platforms (for example, Cargas Energy for one home services client). ## Commercial model - **Build** — project work, fixed scope, deployed inside your environment. Initial deployment and new features later. No subscription, no lock-in. - **Run** — monthly fractional AI Ops on what is already built. Daily monitoring, prompt tuning when real-world inputs surface drift, integration repair when other vendors break their APIs, model migration when ready, plan-headroom advice, compliance posture review. Not new features, not 24/7 emergency response, not SaaS access. We operate your environment. ## Industries we serve in production - Healthcare staffing: voice screening, Bullhorn ATS sync, payroll prep, timesheet OCR. - HVAC and home services: 24/7 voice receptionist, dispatch integration, SMS estimate follow-up. - Real estate wholesaling: cold-call AI, lead qualification, CRM sync, appointment booking. - Restaurant marketing tech: consumer voice outreach, VIP list management, deal redemption. - Energy and utilities: customer phone lookup, account routing, service area validation. ## How we build (governance and privacy) - Human in control. No autonomous decisions. Our agents collect and structure information; your team makes the calls. - Scripted and structured. Every prompt, every script, every routing rule is defined by the business. Audit-ready by design. - Consistent experience. Every caller gets the same questions in the same order. Fairness as a system property. - Initiated by your system. Agents start work only when triggered by your CRM, ATS, dispatch, or webhook. - Instant delivery to your environment. Results land in your systems immediately. No TONNIC-side database holding your data. - No default retention. Voice and chat data is not stored on our infrastructure unless you explicitly opt in for QA. Default is processed-and-discarded. ## Contact - Voice agent (24/7): 1-888-442-BUZZ (1-888-442-2899) - Email: hello@tonnic.ai - Book a meeting: https://cal.com/tonnic/30min - Site: https://tonnic.agency ## Pages - Homepage: https://tonnic.agency/ - Voice Agents: https://tonnic.agency/voice-agents - Chatbots: https://tonnic.agency/chatbots - Automation & Integrations: https://tonnic.agency/integrations - Web & App Development: https://tonnic.agency/web-and-app - Client reviews: https://tonnic.agency/reviews - Privacy: https://tonnic.agency/privacy - Terms: https://tonnic.agency/terms - Cookies: https://tonnic.agency/cookies ## Client reviews Each review on https://tonnic.agency/reviews was submitted directly by a client through a one-time tokenized link, then moderated before publishing. Reviews are not solicited copy. JSON-LD Review + AggregateRating + Organization schema is embedded on the page and on the homepage band.