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Privacy Policy

Last Updated: Feb 2025

TONNIC AI Agency (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard personal data when you use our website (https://tonnic.agency), our services (including AI-driven tools and phone-based solutions), or otherwise interact with us. We primarily comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

1. Information We Collect

  1. Personal Information
    • Contact Details: Such as your name, email address, phone number, and other details you provide when filling out forms, signing up for communications, or using our AI/chatbot services.
    • Business Information (if applicable): Company name, role/title, or other relevant corporate details.
  2. Usage Data
    • Information about how you navigate or use our website, including IP address, browser type, device type, operating system, pages visited, and timestamps. We use this data to improve user experience and site functionality.
  3. Cookies & Tracking Technologies
    • We use cookies, web beacons, and similar tools to collect information about your browsing activities on our site. This helps us personalize content and analyze traffic.
  4. Payment Information
    • When you purchase our services, payment details may be collected and processed by our trusted third-party payment processors. We do not store full payment details on our servers.
  5. Optional Voluntary Data
    • You may voluntarily provide additional information (e.g., through surveys, feedback forms, or AI evaluations) to help us improve our offerings.

2. How We Use Your Information

  1. To Provide Our Services
    • We use collected information to deliver, maintain, and enhance our AI-driven solutions, phone-based services, and any other offerings you request.
  2. To Communicate With You
    • We may send service-related notifications or respond to inquiries. With your consent (where required under CASL), we may also send marketing communications, such as promotions, feature updates, or news about our services.
  3. To Personalize & Improve
    • Data from cookies and usage analytics help us tailor user experiences, develop new features, and optimize our website.
  4. To Comply With Legal Obligations
    • We may process or disclose your information to meet legal, regulatory, or law enforcement requests, or to protect our rights and interests.
  5. Analytics & Insights
    • We use aggregated or anonymized data to understand trends, measure performance, and improve business strategies.

3. Canadian Legal Basis (PIPEDA & CASL)

Under PIPEDA, we collect, use, and disclose personal information with consent or as otherwise permitted or required by law. We ensure our collection and use are reasonable and appropriate in the circumstances:

  • Implied Consent: May apply where the purpose of the collection or use is clear and you voluntarily provide the information.
  • Express Consent: Required for certain data uses (e.g., marketing messages under CASL). You can withdraw consent at any time by unsubscribing or contacting us at info@tonnic.agency.

4. Note for U.S. Residents

While we are a Canadian company, we also serve customers located in the United States. We strive to comply with relevant U.S. data-protection requirements as applicable. If you have questions about how your data is handled under specific U.S. regulations (e.g., California Consumer Privacy Act), please contact us at info@tonnic.agency.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required or permitted by law. After this period, we securely delete or anonymize the data. To request deletion of your data, contact us at info@tonnic.agency.

6. Cookies & Similar Technologies

  1. Types of Cookies
    • Essential Cookies: Needed for core site functionality.
    • Analytics Cookies: Used to evaluate site usage and performance.
    • Preference Cookies: Remember your preferences for a personalized experience.
  2. Cookie Management
    • You can usually modify browser settings to block or delete cookies. However, disabling cookies may affect some features of our website.

7. Sharing & Disclosure of Personal Information

  1. Service Providers
    • We work with third-party providers (e.g., hosting, analytics, payment processors) who are contractually obligated to protect your information and only use it to perform their specific tasks.
  2. AI & Phone Services
    • If you opt to receive SMS or voice calls from us, we may share relevant details (like your phone number) with our phone service partners. They are bound by confidentiality and data-protection agreements.
  3. Business Transactions
    • In the event of a merger, acquisition, or sale of all or part of our assets, personal information may be part of the transferred assets subject to the same confidentiality obligations.
  4. Legal & Regulatory Compliance
    • We may disclose your information if required by law, court order, governmental request, or if necessary to exercise or protect our legal rights.

8. AI-Powered Tools & Automation

We use AI-driven chatbots and automated systems to enhance user experience and service efficiency. No significant decisions (like credit eligibility or pricing) are made solely by automated means without human review. If you have concerns about how our AI tools handle your data, contact us at info@tonnic.agency.

9. International Transfers

While our primary operations and servers may be located in Canada, certain service providers (e.g., cloud hosting) could be based outside of Canada. In such instances, we ensure appropriate safeguards (e.g., contractual clauses) to protect personal information, consistent with Canadian privacy requirements.

10. Data Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, or misuse. Despite these efforts, no security measure is foolproof, and we cannot guarantee absolute protection.

11. Your Rights & Choices

  1. Access & Correction
    • You have the right to access and request corrections to your personal data in our custody, subject to limited exceptions under Canadian law.
  2. Withdrawal of Consent
    • You may withdraw consent for the use of your personal information (subject to legal or contractual restrictions). This may limit your ability to access certain services.
  3. Opt-Out of Marketing Communications
    • You can unsubscribe from marketing emails or SMS by following the instructions in the communication (e.g., “unsubscribe” link or replying “STOP”) or by contacting info@tonnic.agency.

12. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from minors. If you believe we have inadvertently collected data from a child, please contact us so we can delete it.

13. Third-Party Links

Our website or communications may contain links to external websites not operated by us. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your personal information, please contact us:

TONNIC AI Agency
Email: info@tonnic.agency
Website: https://tonnic.agency

We will make every reasonable effort to address your inquiry promptly and in accordance with applicable Canadian privacy laws.