TONNIC AI Agency

Privacy Policy

Last updated: 2026

Who This Policy Covers

We build and operate AI systems in two different situations, and this policy applies differently to each.

When you deal with TONNIC directly. If you visit our website, contact us, use our chatbot, or call our own line at 1-888-442-BUZZ (1-888-442-2899), TONNIC decides why and how your personal information is handled, this policy governs, and we are accountable for it.

When you deal with a system we built for a client. Much of what we build runs for our clients, under their brands, phone numbers, and accounts. If you call, text, or chat with one of those systems, our client decides why and how your information is handled and is accountable for it. We act only on that client's instructions. Their privacy policy governs, not this one, and requests about your information should go to them. We will help our client respond.

Acting on a client's instructions does not reduce our own obligations. We remain responsible for safeguarding information while it is in our custody, for limiting who can reach it, and for telling the client promptly if something goes wrong.

Where an engagement calls for it, we sign a separate data processing agreement with the client, and that agreement prevails over this policy for the information it covers.

1. Information We Collect

Personal Information

Voice & Call Data (Important Notice)

This section describes calls to TONNIC's own line. For calls to a system we operate on a client's behalf, see Who This Policy Covers above.

We do not use voice recordings, transcripts, or personal information to train or fine-tune AI models. Our voice providers operate under their own terms and data processing agreements, and some may use data to improve their own models. Where an engagement requires that no provider trains on the data, we configure it that way and confirm it with you in writing.

Digital Interaction Data

Payment & Transaction Data

Payment details are collected and processed by trusted third-party payment processors. We do not store full payment card details on our servers. Transaction records and billing information are retained for accounting and legal purposes.

2. How We Use Your Information

Voice Services & AI Operations

No AI model training. We do not use personal information, voice recordings, or transcripts to train or fine-tune AI models, whether identified, de-identified, or anonymized.

3. AI Service Providers & Third-Party Sharing

AI Platform Partners

We work with AI and telephony service providers who process voice data under contractual obligations:

These providers process data on our instructions under their own terms and data processing agreements. Some provider terms permit them to use data to improve their own models. Where an engagement requires that no provider trains on the data, we configure it that way and confirm it in writing. Where a system runs in a client's own platform accounts, that client's agreements with those providers govern instead. We may use other providers on a specific engagement, and we will tell you which on request.

4. Data Retention & Storage

Voice Data Retention Schedule

Where a system runs on a client's behalf, retention is set by that client and by the platforms in their accounts, not by this schedule.

You may request earlier deletion of your voice data by contacting hello@tonnic.ai

Regulated and Sensitive Information

Some engagements involve health information, information about children, financial information, or other categories carrying additional legal obligations. Where that is the case:

5. Canadian Legal Basis (PIPEDA & CASL)

Under PIPEDA, we collect, use, and disclose personal information with appropriate consent or as otherwise permitted by law:

Many of our clients and their customers are in the United States, where recording and messaging consent requirements vary by state, including states that require all parties to a call to consent. Where we operate a system on a client's behalf, meeting those requirements is the client's responsibility, as set out in the Voice Data Notice in our Terms of Service. We will build in whatever disclosure or consent step the client asks for.

6. Your Rights & Choices

Voice Data Rights

These rights apply to data we hold as our own, which means calls to TONNIC's own line and your dealings with us directly. For a system we operate on a client's behalf, the client decides these requests, so send them to that client and we will help them respond.

7. International Transfers & Security

We implement industry-standard security measures to protect your data. While our operations are primarily in Canada, some AI service providers may process data outside Canada. We ensure appropriate safeguards through contractual protections and compliance with Canadian privacy requirements.

8. Children's Privacy

Our own website, chatbot, and voice line are intended for adults. We do not knowingly collect personal information from children through them. If you believe we have, contact us and we will delete it.

Systems we build for clients are a different matter. Some of our clients deliver services to children and families, and a system we operate on their behalf may handle information about a child. In those engagements our client is accountable for that information, we act only on their instructions, and handling is agreed in writing before work begins as described under Regulated and Sensitive Informationabove. Requests about a child's information held in one of those systems should go to that client, and we will help them respond.

9. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be posted with an updated "Last Updated" date. Continued use of our services after updates constitutes acceptance of the revised policy.

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