What clients say

Each review here was submitted directly by a client through a one-time link, then reviewed before publishing. We may polish for grammar or length — never sentiment.

★★★★★4.8· 6 reviews

AI voice screener that handles first-round candidate calls and books interviews into our ATS.

We were missing roughly half our inbound applicants because our team couldn't return calls fast enough. The voice screener TONNIC built picks up immediately, asks the qualifying questions our recruiters would, and books people into our calendar if they fit. Volume more than doubled and we only see candidates who actually match the role. Project pace was honest and the post-launch tweaks shipped same week.

After-hours voice agent that takes calls from our website forms and our 1-800 number outside business hours.

Customers used to call after 5pm, get voicemail, and hire whoever answered first the next morning. Now they get a real conversation, the agent triages whether it's an emergency, and either books us in or sends a text confirmation. We close more weekend work without paying anyone to be on call. Tony was direct about what AI could do well and what was better solved with software changes — appreciated the honesty.

Document-extraction pipeline for our offer paperwork and inspection reports — pushes the data into our CRM automatically.

We had two people typing offer details into our CRM five days a week. The pipeline TONNIC built reads the documents, validates the fields, writes them back, and queues anything ambiguous for one of us to review. We dropped from about ten person-hours a week to one. Errors went down because the AI doesn't get tired. Implementation was iterative and they checked in at every milestone.

One AI agent across web chat, WhatsApp, and SMS that answers policy questions and routes complex ones to a human.

Our customers reach us across three different channels and we used to give different answers depending on who picked up. TONNIC built a single agent backed by our policy documents that answers the same way across all of them, and only escalates when something genuinely needs a human. Response times went from hours to seconds. The team only steps in for the tricky stuff now.

Custom integration between our practice-management system and an online booking tool that didn't have a real API.

Our practice-management software wouldn't talk to the booking tool we wanted to use. Tony built a small middleware that watches both, transforms the data, and keeps them in sync. He was honest that part of it was a workaround rather than a clean API integration, and explained the tradeoffs. It's run for months without intervention. Real engineering, no overpromising.

Outbound voice and SMS for showing reminders, with rescheduling handled by the AI.

No-shows on property showings were eating our agents' time. The reminder system TONNIC built calls or texts each prospect 24h and 2h ahead, lets them reschedule by replying, and pushes the new time straight into our calendar. No-shows dropped noticeably and our agents got most of an afternoon back per week. Quick to deploy, easy to tweak.