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Missed emergencies
Every urgent caller reaches a real person. Every routine caller gets a real conversation that respects their time.
← What we build
Use case · After-Hours Triage
Real emergencies reach a human. Everything else can wait.
Tell the AI what counts as an emergency in your business. After hours, on weekends, and on holidays, it answers every call, decides what’s urgent, and routes accordingly. Your on-call rota stops being woken up for things that could have waited.
What this looks like
What this looks like in practice.
The same triage agent, configured to your definition of urgent. Most clients tune it within the first week of live traffic.
Emergency keyword detection
"Burst pipe", "no heat", "smoke", "chest pain", "locked out". You define the words and phrases that count; the AI listens for them and routes accordingly.
Live transfer to on-call
Real emergencies are bridged straight to the right on-call person, with a one-line briefing of what the caller said before they pick up.
Severity tagging
Three or four levels of urgency, tagged in real time. Your team sees a clean morning queue with the urgent stuff already at the top.
Voicemail-to-summary for non-urgent
Non-urgent callers get a friendly conversation, not a beep. The AI captures intent and you get a plain-English summary, not a 90-second message.
Tiered escalation
If the first on-call doesn’t pick up within a window, the agent rolls to the next person. No more "I texted three people and nobody answered."
Holiday and weekend coverage
Different rules on different days. Stat holidays. Long weekends. Christmas. Each gets its own routing without your team thinking about it.
On-call rota integrated
Your existing on-call schedule (calendar, spreadsheet, scheduling app) drives who gets bridged. No second source of truth to maintain.
Caller follow-up
Non-urgent callers get a confirmation text saying when to expect a call back. They’re not left wondering if the message landed.
What changes
Quiet nights. Clean mornings.
Sleep
Restored to your team
No more 2 AM wake-ups for things that could have waited until 8 AM. On-call burnout drops.
Liability
Reduced
Real emergencies are handled live. Documented routing, time-stamped tags, audit trail for the calls that mattered.
Where it fits
Real businesses we ship this in.
HVAC and field service
No-heat calls in winter, no-cool calls in summer, water leaks any time. Live transfer to the dispatcher on call. Routine quotes captured for the morning.
Property management
Tenant emergencies (water, electrical, lockouts) routed live. Maintenance requests captured with photos and full context, queued for the day team.
Healthcare and dental
Symptom-based triage that flags genuine urgencies for the on-call clinician while routing routine appointment changes to the morning queue.
Veterinary
After-hours animal emergencies routed live; routine refill requests, follow-up questions, and booking changes summarized for the morning.
Plumbing and electrical
Burst-pipe / no-power calls bridged live to the on-call tech. Quote requests captured cleanly so the office can call back first thing.
Go deeper
Real-world cases.
Ready to put this to work?
Tell us what counts as an emergency in your business. We’ll wire the triage in your tone, in your hours, against your on-call rota.