Your phones ring hardest when your techs are booked, and estimates go quiet the day after they’re sent. We build the agents that answer, book, and follow up inside the dispatch software your office already runs.
Four handled on their own. One emergency went straight to your team.
Real results
What one contractor’s system did.
One HVAC and plumbing contractor, live since October 2025. We don’t name the company or its customers. Figures are rounded.
~18,000
Inbound calls answered
About 1,700 a month through August 2026. Roughly one call in five went to the after-hours agent.
400+
Appointments booked on the call
Booked by the agent from April to October 2026. More than a third were new customers.
$250,000+
Won after a text follow-up
About 80 estimates from June to October 2026. More than one customer in four wrote back, not counting opt-outs. Many estimates closed with no reply, so we report this as work won after the follow-up. We can’t prove the texts won each one.
How a day runs
One cold day, start to finish.
The times are illustrative. Each step is something the system did in production.
6:12 am
No heat before the office opens
The after-hours agent answers, recognizes an emergency, and sends an alert to your team.
8:05 am
The morning rush
Calls stack up as the office opens. The agent recognizes existing customers by phone number, books tune-ups and repairs, and finds appointments for people calling to check on them.
10:40 am
A caller asks for a person
The agent transfers the call to your office.
1:30 pm
An estimate goes quiet
A text goes out about that customer’s actual quote, the first of four in the sequence.
3:15 pm
The customer writes back
The conversation continues by text. If it needs your team, the office gets an email and the transcript is saved to the customer’s record.
Overnight
Wins get counted
A nightly check finds the estimates that closed after a follow-up and records the revenue.
What this looks like
What we build for contractors.
Start with the phones or the estimates. We’ve built on Housecall Pro, and if your dispatch software has an open API, we scope that connection up front.
24/7 call answering
An agent answers the main line at any hour, recognizes existing customers, handles common questions, and takes service requests.
Booking on the call
Checks open times, books the job in your dispatch software, and finds existing appointments when a customer calls to ask.
Emergency alerts
You define what counts as an emergency. A real one sends an alert to your team right away.
Estimate follow-up by text
Four texts about the customer’s actual quote, with two-way replies, so an open estimate gets chased without a staff member remembering to do it.
Office hand-offs
When a customer has a question only your team can answer, the office gets an email and the transcript is saved to the customer’s record.
Revenue tracking
A nightly check marks the estimates won after a follow-up and records the revenue.
Where it fits
Who this fits.
HVAC
No-heat and no-cool calls, tune-up season, and a steady run of replacement estimates.
Plumbing
Leaks that can’t wait and repair quotes that go quiet. The contractor above booked plumbing jobs through the same agent.
Electrical, roofing, and remodeling
Larger written quotes and longer decisions, where a consistent follow-up matters most.
